You may track your item by providing the tracking number in the Tracking Page.

You can only use one promotion code at a time.

Once you have selected the items for your order, click on the shopping bag icon and start the checkout process. On the checkout page, you‘ll see a field that says PROMO CODE. Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click APPLY. You can only use one promotion code at a time, and you can’t apply a promotion code after you've submitted your order.

We accept: - Payment via PayPal We currently do not provide option for Cash on Delivery (COD) as a payment method.

All orders will be shipped in 7 - 14 working days depending on delivery areas in Malaysia. International shipping will take approximately 2 months. You can refer to our shipping page here.

Usually when parcel is in transit, there will be no updates however, if you have concerns regarding your parcel, feel free to reach out to us at marketing.lailai@gmail.com for us to further assist you with your order.

In cases where you did not manage to receive your item due to failed delivery, please let us know via email marketing.lailai@gmail.com. Note that a re-shipping fee depending on location will incur.

Sure! You may refer here for our exchange policy. (Apply only on Malaysia's order)

With a stringent quality check in place, sometimes these defective items slip through the cracks. We'd like to make this right by sending you a replacement. Do send us pictures of the defect and send it to marketing.lailai@gmail.com for us to process a replacement for you right away. (Apply only for Malaysia's order)

Do email us at marketing.lailai@gmail.com for us to rearrange for the right order to be sent your way as soon as possible. (Apply only on Malaysia's order)